BLACK RIVER CURIOSITY COMPANY Return Policy

Effective September 22, 2026

Nearly everything we sell is handmade or one of a kind, and most pieces exist exactly once. Because of that, we don't accept returns for change of mind, fit, or a color that read differently on your screen. Please read the listing and look closely at the photos before ordering — they show the exact item you will receive.

If something is our fault, it's our problem to fix.

We accept returns when an item is:

• Damaged in transit.

• Defective, broken, or structurally unsound.

• Materially different from the listing description or photos.

How to report a problem:

• Email admin@blackrivercuriosityco.com within 7 days of delivery, or contact us on Instagram at @blackrivercuriosityco.

• Include your order number and photos of the item and the packaging it arrived in. Keep the packaging until the claim is settled — carriers ask for it.

• If we approve the claim, you choose a replacement (when one exists — many pieces are one of one), a refund, or store credit. We cover return shipping on approved claims.

Not covered:

• Change of mind, or an item that simply didn't suit the space.

• Normal variation in handmade, natural, and vintage goods: wood grain, stone color and banding, specimen species, hand-painted detail, and small differences in size. These are described in the listings and are not defects.

• Vintage and found objects sold with existing wear, which is described and photographed in the listing.

• Custom and made-to-order work, once construction has started.

• Clearance and final sale items.

• Apothecary goods — sage, herbs, incense, oils, palo santo — for hygiene reasons.

• Damage from use, misuse, alteration, or improper care after delivery. Care instructions are on each listing; please follow them.

Wet specimens: these ship without alcohol because of shipping regulations. Arriving dry is expected, not damage. Refill the jar with 70% isopropyl alcohol when it arrives.

In-store purchases: the same terms apply. Bring the item and your receipt during business hours.

Questions?

Email admin@blackrivercuriosityco.com or find us on Instagram at @blackrivercuriosityco. If something has gone wrong with your order, tell us — we would rather hear about it than not.